Privacy Policy
Introduction
Stickle Creative LLC (“Stickle Creative,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit sticklecreative.com or engage our services, how we use that information and the choices you have about it.
Information We Collect
We collect information in the following ways:
- Information you provide directly. When you fill out our contact form, request a quote or otherwise communicate with us, you may give us your name, email address, phone number, business name and the contents of your message.
- Information collected during client onboarding. If you become a client, we collect business and billing information necessary to deliver our services, including domain and hosting credentials you choose to share with us.
- Information collected automatically. Our website may collect standard log information (IP address, browser type, pages visited, referring URL, timestamps) and use cookies and similar technologies for basic site analytics and functionality.
How We Use Information
We use the information we collect to:
- Respond to inquiries and provide quotes;
- Design, develop, host and maintain the websites we build for clients;
- Communicate with clients about projects, billing and support;
- Improve our website and services;
- Comply with legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
Cookies and Analytics
We use a small number of cookies and analytics tools to understand how visitors use our site so we can improve it. These tools may record information such as the pages you visit and the device and browser you use. You can control cookies through your browser settings; disabling cookies may affect the functionality of the site.
Third-Party Services
We use trusted third-party providers to operate our business (including email delivery, hosting and analytics). These providers only access information as needed to perform services for us and are bound by their own privacy and security obligations. We do not sell or rent your information to third parties.
Mobile Information and SMS Communications
Stickle Creative collects mobile phone numbers from customers who provide them through our contact form, by texting or calling us directly, or during client onboarding. We use this information solely to communicate with customers about their websites, hosting, billing, and support inquiries.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. No mobile information collected as part of the SMS consent process will be shared with third parties.
Customers may opt out at any time by replying STOP to any text message. For help, reply HELP. Message frequency varies. Message and data rates may apply.
Data Retention
We retain personal information only as long as needed for the purposes described above, to meet our legal and accounting obligations or to resolve disputes. When information is no longer needed, we delete or anonymize it.
Your Rights
You may request access to, correction of or deletion of the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through our website or directly to clients where appropriate.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Stickle Creative LLC
100 N. Loudoun St., Winchester, VA 22601
Phone: (571) 252-9342